|
|
| Shipping & Returns |
 |
|
 |
Delivery Information
Delivery is FREE for any UK order containing an NHS prescription. Your order postage will be refunded when we receive your NHS prescription.
Postage and packing is free for all UK orders of £40 & over. For all orders under £40, a postage and packing fee of £2.95 will be added to the final bill. A Royal Mail Special Delivery option is available for £5.45. We reserve the right to refuse any orders which are considered to be overweight.
For all non UK orders a postage and packing fee of £5.00 will be added to the final bill.
Delivery of the products shall be made by the Seller to the Buyer to the address specified at the time the order is placed. Orders will usually be dispatched within 7 working days of the order being placed.
The Seller shall use his reasonable endeavours to meet any date agreed for delivery.
In any event time of delivery shall not be of the essence.
The Seller shall not be liable for any delay in delivery howsoever caused.
Generally, where an order contains more than one item all items will be delivered at the same time once all items are available.
Comments, Suggestions, Complaints and Compliments
Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please speak to a member of staff.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system. Our system meets national criteria. Our Pharmacist will give you further information.
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.
|
|
|
|
|
|
About Us
